Shipping and Handling

Once an order is placed at XO Fancy Hairtique, there is a 7-21 business day process time BEFORE an order is shipped to the purchaser.  7-21 business days allows XO Fancy to properly process your order for all on-hand items.  If items aren’t on-hand, a 14-21 business day process time is in place.  For all custom wig orders, there is a mandatory 14-21 business day processing time. After processing, all items are shipped via standard, priority, or custom wig shipping.  Standard shipping can take 3-10 business days for delivery. Priority shipping is 2-4 days. Shipping Times are extended/ delayed during SALES.  Units or extensions purchased during site wide SALES have a  processing time is 14-30 Business Days, no exceptions.  Custom Wig shipping is available to individuals who order any custom wig from XO Fancy Hairtique.

*Shipping and Processing time can be delayed in the event of a global pandemic.  Weekend and holidays are not considered business days.

* All orders placed for "Pick Up" must be picked up after Order Fulfillment email is received.  After 10 days customer must pay for order to be shipped.

         

Refunds and Exchanges

 

Hair Extensions, Wigs, and Beauty Product Returns 

Due to sanitary reasons, no exchanges are accepted on any extension, wigs, eyelash, or beauty products.  XO Fancy Hairtique operates on a strict No Refund, No Exchange policy.  For ALL Wig Orders please ensure head measurements are correct.  XO Fancy Hairtique will not be responsible for Wigs not fitting due to incorrect measuring by customer. This policy is strictly enforced on every order placed for merchandise at XO Fancy Hairtique via xofancyhairtique.com, mobile pickup, cash app, cash payments, or any invoice paid via Square Cash, Shopify  or Paypal.  If you are in anyway dissatisfied with your order please email support@xofancyhairtique.com.

 

Clothing Returns

 Clothing returns are only accepted up to 5 days after customers have received merchandise.  If 5 days have gone by since you received clothing, unfortunately we can’t offer you a refund, store credit, or exchange. Customer must pay for any returned shipping. Only store credit is offered for any returned clothing.  Returned clothing must be free of any stains, odors, defects, rips, etc.  Clothing must have original tags and labels still attached and be unworn.  XO Fancy Hairtique employees reserve the rights to deny any clothing return.

 

 

Additional non-returnable items: 

- Gift cards 

- Downloadable software products 

- Some health and personal care items 

 

 

Clothing Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved a store credit will be issued to you in the form of a gift card.  Please allow 5-7 business days to receive gift card. 

 

 

Sale items (if applicable) 

All Sale items are FINAL SALE, no exceptions.

 

Exchanges (if applicable) 

We only replace items if they are defective,damaged, or if the error is caused by XO Fancy Hairtique.  The only items that can be exchanged at XO Fancy Hairtique are clothing.  No exchanges on any hair, beauty product, vendor list, or classes, webinars, digital products, etc.

Gifts 

If the item (clothing ONLY) was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. 

 

If the item (Clothing ONLY) wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

 

Return Shipping 

To return your product, you should mail your product to:

XO Fancy Hairtique, LLC

 P O Box 1264

Southaven, MS 38671

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

 

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.  XO Fancy Hairtique will not be responsible for items lost during shipment.

 

Cancellations and Warranties

   

Any Order placed through xofancyhairtique.com can be cancelled up to 1 business day after purchase date. Any person who wish to cancel an order must email support@xofancyhairtique.com . No cancellations are accepted after 1 business day of purchase or if hair ships the same day as purchase. Cancellations CAN NOT be made after hair ships.  No warranties are offered on any product purchased from XO Fancy Hairtique.